Your role spans designing CI/CD workflows, managing and automating cloud infrastructure (AWS/GCP/Azure), containerizing and orchestrating environments, enabling infrastructure as code, enhancing observability, and enforcing best-in-class security- all while collaborating across teams to power resilient and scalable deployments.
What You’ll Be Doing
- Undertake ongoing management, maintenance and administration activity of remote server(s) for clients.
- Attend, manage and rectify technical support queries belonging to active managed hosting services contracts.
- Work on performance tuning, package pulling/installation, updates patch management, network and server management issues.
- Managing helpdesk/tickets and technical support operations for all clients along with planning of scheduled maintenance where ever required.
- Learn new technologies and convert them into customer solutions.
- Achieve successful onboarding of new clients onto the hosting infrastructure. Streamline deployment processes with automation to faster and secure deployment
- Diagnosing, troubleshooting, and rectification of various system resources, software components, or other network infrastructure related problems.
- Manage dedicated & virtual servers environment onboarding setups and assist applications deployments as-well-as migration.
- Mentoring Network and IT team on various aspects and maintaining ongoing assistance for all vital priorities.
- Constantly improve security practices, deployment and automation methodologies
- Maintain Health check report of IT-Infrastructure, Break-down reports and other analytics as required by management.
- Accountable for compliance of ISO and other security standards
What We’d Love To See
- Design, implement, and maintain CI/CD pipelines using GitLab, GitHub Actions, or Jenkins.
- Manage deployments across AWS, GCP, and Azure environments.
- Provision and manage cloud infrastructure using Terraform/CloudFormation templates.
- Containerize and orchestrate workloads using Docker and Kubernetes (EKS/AKS/GKE).
- Set up monitoring, logging, and alerting (CloudWatch, Prometheus, Grafana, Site24x7, New Relic).
- Ensure cloud infrastructure security with IAM, network security groups, firewalls, and secrets management.
- Troubleshoot cloud and deployment issues, participate in on-call rotations.
- Collaborate with development teams for efficient build and deployment workflows.
It’d Be Great If You Had
- Experience with GCP or Azure platforms
- Prior exposure to client communication, especially over calls
- Ability to coordinate across multiple teams for resolving infrastructure issues
- Familiarity with DevSecOps tools like Snyk, Trivy, OpenVAS beyond basic usage
- Deep understanding of high-availability infrastructure setups and disaster recovery strategies
- Hands-on with performance optimization and cost-efficient architecture on cloud platforms
